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Careers at Forward Air Corporation 


 Forward Air has been a leader in the expedited ground transportation industry for 25 years. Our portfolio of services has evolved to meet each customer's unique shipping needs, including expedited linehaul (TL & LTL), pick-up and delivery, intermodal drayage (CST), pool distribution (FAS) and specialized temperature-controlled logistics services (TQI). Forward Air is a publicly traded (NASDQ: FWRD) and highly respected transportation and logistics company with revenues of approximately $1B annually. We are a growth-oriented company that has doubled in size over the past 5 years.

As an industry leader- we are dedicated to finding the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.


Current job opportunities are posted here as they become available.

 

 

TLS Logistics Coordinator

Department: Forward Air TLS
Location: Groveport, OH

Company Overview:

Forward Air Corporation is a leading provider of time-definite surface transportation and related logistics services to the North American air freight and expedited market. TLS (Tricking Solutions) is not your ordinary truckload service provider. TLS offers a diversified portfolio of transportation services that includes long haul, regional and local truckload capacity and is one of Forward Air’s fastest growing divisions.  

As an industry leader - we are dedicated to finding and developing the best people. We want individuals who share our core values and demonstrate a true passion for what we do. Forward Air offers excellent compensation and benefits packages to our employees, as well as tremendous growth opportunities for top performers.

Position: Logistics Coordinator

Job Description:

The Logistics/Capacity Coordinator is responsible for the monitoring and tracking of our customers’ freight. This role supports the efforts of our Fleet Operations by providing visibility and maintaining accurate documentation for all dispatched loads. The key responsibilities of this function are to provide clear communicate with the fleet, troubleshoot customer concerns and to pro-actively monitor the movement of freight to ensure customer satisfaction.

Core Duties & Responsibilities:

  • Track & Trace all load assignments to ensure accuracy and delivery of time-sensitive freight
  • Initiate “check calls” with TLS Fleet Drivers on all pick-ups and deliveries
  • Communicate with TLS Fleet Drivers and partner carriers to ensure that on-time service is provided for all customer shipments
  • Provide support to Fleet Managers and Account Managers
  • Closely monitor miles run while freight is in transit to ensure accurate delivery times and to notify customers of any potential delays
  • Maintain accurate records to include time/date stamps, trailer numbers, seal numbers and any specific customer notes
  • Develop a strong relationship with Independent Contractors
  • Respond to customers efficiently, thoroughly, and professionally
  • Manage customer and driver expectations to align with operational capabilities
  • Work cooperatively with account management/sales to provide solutions for customers’ needs and resolve issues
  • Other duties as assigned

Requirements:

  • Self-motivated problem-solver with strong desire to meet customer needs
  • Strong verbal and written communication skills
  • Desire for a long-term career with an industry leading company
  • Ability to present and maintain a positive corporate image in a fast paced environment
  • Proactively establish and maintain effective working team relationships with all support departments 
  • Must be proficient with Microsoft Office products including; Word, Excel, PowerPoint, Outlook, etc.
  • All applicants are subject to a criminal background investigation
  • Must be willing to work a flexible schedule

Skills:

  • Ideal candidate will possess a “can do” attitude with a “will do” work ethic
  • Must have the ability to work in a fast paced environment
  • Experience with McLeod operating systems is a plus
  • Transportation industry knowledge and experience is a plus
  • Prior track & trace experience is a plus

We recognize people as our most valuable asset. Our competitive salary and benefits package includes 401K, performance bonuses, stock ownership plans, dental insurance, medical insurance, disability benefits, prescription drug coverage, confidential employee assistance programs, life insurance, vision care plan, paid sick time, paid company holidays, and paid vacations.

  

Forward Air is an Equal Opportunity employer. 

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